1. #1

    Default Bad Experience with Honda!

    Greetings,
    The short story:
    Just wanted to give a warning to folks out there looking to buy a new outboard. There are too many great motors out there to go with a company that will not stand behind their product. I just discovered that Honda will not stand behind theirs.
    The rest of the story:
    A little over a year ago I took my boat in to an authorized Honda dealer because of some "clicking" that a mechanic friend heard in my motor. After two months and two trips back to the dealer, I finally had my boat back with a new cam shaft which was covered under warranty. No word about what was wrong, but just that it was a warranty repair.
    I don't fish much in the winter, so the boat sat around a bit. Finally started fishing again in April for salmon and checked the oil after 4 or 5 trips. It was white! Take the boat back to the dealer and they screwed up putting on the head gasket! 5 weeks later we get the boat back and start fishing again. Check the oil after 5 or 6 trips and there isn't even any oil touching the dipstick! WTF??? We have never burnt an ounce of oil between 100 hour oil changes. The dealer wants us to fill it up and then keep track of oil burn. After 40 hours of use we burn about 10 ounces of oil.
    We take it back to the dealer and they start trying figure out why it is burning the oil. They do a leak down and compression test and they both come back good. Honda then states that they won't do any further tests to try and figure out why it is burning so much oil. AND both Honda and the dealer say that it is really not burning that much oil! Really, burning 25 ounces of oil in 100 hours for a motor that only holds 70 ounces is not a big deal??? That is troubling!
    I chat with my mechanic friend and also call the next closest Honda dealer and they both tell me that any damage to the cam shaft would cause damage to the valve guides. This would allow oil to seep around the guides and "burn" off. I even "googled" damage to cam shaft and the first thing that pops up is damage to the valves and/or valve guides. Seems pretty obvious to me and others, but not to Honda.
    I then begin a long conversation with a Honda customer service rep who does his best to refute any and all parts of our claim. Of course all this takes about 2 months!!! It was my impression that this guy was like an insurance adjuster, doing all he could to deny my claim.
    As I said before, there are too many great motors out there to buy one from a company that will not stand behind their product, especially when their motors cost more than most others. I'll be going with Yamaha or Suzuki next time!!!
    Happy shopping!
    Steve

  2. #2
    gr8p8ntr's Avatar
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    Jun 2012
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    morro bay
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    Don’t be afraid to take them to small claims. If it should have been covered, I would get it repaired and sue them for costs. I have never owned a Yamaha, but many friends have them and they really seem to be the best. Good luck!
    Steve
    BigSwell

  3. #3

    Default

    Fishmaster, Sorry to read about your problems with Honda..My 19 ft 2007 Grady White open bow Katy B came equipped with a 150 Yamaha.I bought the boat in 2014 with about 300 hours on the outboard and have fished pretty much trouble free (knock on wood) since that time..the motor is serviced and inspected at least 1x per season, and impeller replaced every 2 years....Most of the pangas I have fished on in Mexico were Yamaha powered and those boats really take a beating with constant near daily use...Jeff

  4. #4
    KJ6TQG's Avatar
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    Jun 2012
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    I live in Bakersfield CA.
    Posts
    290

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    Never been a Honda fan even when they were the first good four stroke. I bought a new Yamaha F-300 and thought the maintenance was too high, so I went back to two strokes...No valves, no cams, no oil changes except for gear oil...Yup, Evinrude Etec G2 the only way to fly.....
    Proud to be a member of the true minority.......

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